WARRANTY & SERVICE INFORMATION

Warranty Information

Hanna Thailand warrants for a period of 3 months to 1 year that all products sold are free from defects in material and workmanship will meet the product description and manual specifications.  Please refer to below:

     - Bench Meters: 1 year warranty

     - Electrodes/Probes: 3 months warranty

     - Pen Testers: 3 months warranty

     - Checker HC Series: 3 months warranty

     - Portable Meters: 1 year warranty

     - Dosing Pumps: 1 year warranty

     - Controllers: 1 year warranty

 

Service Information:

Warranty and non-warranty service, replacement, recalibration and repairs are performed by factory trained service personnel at one of HANNA's Technical Service Centers worldwide. All items sold by Hanna Thailand will come with a serialize code that can be found on all products being shipped to you.  Any product not bearing the serialize code will be refused. All products returned for warranty repair or replacement MUST be preceded or accompanied with proof of purchase, such as the original invoice when requested by the service department.  All freight charges are the responsibility of the customer.

Please note that we cannot accept products for warranty claim that you purchased from one of our resellers or any other parties.  Please contact the resellers from whom you purchased when seeking potential warranty repair or replacement.

In most cases, a flat minimum service charge applies to non-warranty repairs or recalibration. Please contact HANNA Thailand Technical Service Department for current rates. Any materials returned for repair which are considered non-warranty may be serviced at hourly cost (excluding parts) following subsequent notification and approval of such.  Evaluation cost for non-warranty repairs applicable.

HANNA instruments reserves the right to change or modify the design of its products at any time without advance notice.

 

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